Refund policy
We accept returns only for defective or damaged items within 14 days of delivery.
To qualify for a return, items must be:
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Unworn, unused, and unaltered
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In original condition with all tags attached
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Returned in original packaging
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Accompanied by a receipt or proof of purchase
Returns that do not meet these conditions will not be accepted.
How to Request a Return
To initiate a return, please contact us at team@helena-wang.com within 14 days of receiving your order.
If your return is approved, you will receive:
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A return shipping label
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Instructions on how and where to send your item
Items returned without prior authorization will not be accepted.
For all return-related inquiries, please contact team@helena-wang.com.
Size Exchanges
We offer size exchanges, subject to availability.
To be eligible for a size exchange:
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The item must meet all return eligibility requirements listed above
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The request must be made within 14 days of delivery
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The exchange is limited to the same style in a different size only
Size exchanges are offered pending approval and inventory availability. If the requested size is unavailable, we may offer store credit at our discretion.
Non-Returnable Items
The following items are final sale and not eligible for return, exchange, or refund:
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Sale items
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Gift cards
European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days of delivery, for any reason and without justification.
Returned items must meet the same eligibility requirements outlined above: unworn, unused, with tags attached, in original packaging, and accompanied by proof of purchase.
Refund Processing
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds for eligible defective items will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
If you have any questions, please contact us at team@helena-wang.com.